The image to the left is a fraudulent text alert that has been received by members. Please take care to note a few things that would not be within a legitimate text alert from us:

   1. Pioneer West Virginia F.C.U. - We are Pioneer Appalachia Federal Credit
         Union. In our actual text alerts, we only use "Pioneer" as shown above.
   2. The text alert came from a phone number. Our actual text alerts are sent
         from a five-digit number and displays our full fraud reporting phone
         number (which can be found under numbers to call on our "Contact Us"
         page).

    3. There is no card verification in the fraudulent text alert. Our actual text
          alert would show the last four of your card number to verify.

If you do receive a fraud notification from Pioneer, we text, call, and email you. Our fraud department tries every way to contact you, not just text. So, that is another tip off of a fraudulent text alert. When you call our fraud number, you will never be asked about your PIN, CVV number, expiration date, etc. 

Unfortunately, scammers are always looking for ways to get easy money. If you have a question about a transaction and/or alert you received, please contact us before answering.