Report a lost or stolen card immediately to protect your account
Lost or Stolen Card?
Call us right away. The faster you report it, the faster we can block your card and protect your money.
What to Expect
What Happens When You Call
1
Your card is blocked immediately
Once reported, your card is blocked so no further unauthorized transactions can be made — even if someone has it in their possession.
2
Review recent transactions
We’ll review your recent account activity together. If there are unauthorized transactions, we’ll start the dispute process right away.
3
A new card is issued
A replacement card will be issued and mailed to you. Contact us at a branch or by phone to confirm your mailing address and expected delivery time.
Other Card Services
Additional Numbers You May Need
Fraudulent Card Activity
Received an alert about suspicious transactions? Contact our dedicated fraud team directly.
1-800-237-8990Available 24/7
Card Activation
Received a new or replacement card? Activate it by phone using either number below.
1-800-290-7893Available 24 hours
1-800-339-4378Mon–Fri 9am–5pm • Sat 9am–1pm EST
PIN Changes
Know your current PIN? Change it at any Pioneer AFCU ATM — you’ll need your current PIN to do so.
Don’t know your PIN? Call us to reset it:
1-800-290-7893Available 24 hours
While You Wait for Your Replacement
Steps to Take Right Now
After reporting your card, take these steps to protect your account and reduce exposure.
Log in and review your transactions
Check online banking or the Pioneer app for any charges you don’t recognize. Report anything suspicious immediately.
Update saved payment methods
Update your card number anywhere you’ve saved it for autopay — subscriptions, utilities, and online retailers — once your replacement card arrives.
Set up transaction alerts
Enable real-time transaction alerts in the Pioneer app so you’re notified the moment any charge is made on your new card.
Change your online banking password
If you suspect your card was stolen — rather than simply lost — consider changing your online banking password as a precaution.
Quick Reference — Save These Numbers
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