Pioneer is always keeping up to date with recurring trends or trends seen in the news regarding fraud. Here we report the information to you so that you can take precautionary measures to ensure your card has not been compromised. As always, we encourage you to view your account online at pioneerafcu.org or to download our mobile app "Pioneer Passport" for iPhone^® and Android™ to have real-time access to your account information. These tools will also allow you to set up alerts to notify you of any transactions hitting your account.

Please note: Due to numerous reports of fraud through our card processing system, we have set temporary and permanent blocks on various states and/or zip codes and on particular merchants with high fraud rates.

The most up to date details on card blocks are listed below:

IMPORTANT ALERT: Beware of Fraudulent Calls & Scams

Fraud Alert for the Holiday Season
As we approach the busy holiday spending season, it's essential to remain vigilant against the rise in fraudulent activities.

1. Scam Calls Spoofing Our Phone Number:
We've identified a scam where fraudsters are impersonating our credit union by spoofing our phone number, (304-348-6648). They use this to deceive members into inadvertently assisting them in making unauthorized debit card transactions.

Here's how it works:

• The scammer compromises a debit/credit card and attempts a purchase.
• If our fraud team blocks this purchase, the scammer then contacts the member, pretending to be from our Credit Union, attempting to get the member to approve the transaction.

Please note: Pioneers' fraud team never calls from a local number. When reaching out, our fraud department uses an 800-number. Additionally, our primary method of contact for suspicious activity is text alerts or emails (assuming we have your correct information). These texts are from a five-digit number, not a local phone number.

2. Calls Requesting Verification Codes:
We've noticed a trend where members receive calls asking for a verification code to discuss card activity. Providing this code can allow scammers to set up services like Apple Pay or Google Pay, giving them unauthorized access to your funds.

Remember: Our representatives will never call and then ask for a verification code. If a verification is requested, it will only be when you initiate contact with us.

Stay Safe & Informed:
Should you ever have doubts about the authenticity of a call or message, always hang up and reach out to us directly:

• Our Office: (304-348-6648)
• Fraud Team: (800-237-8990)

Let's protect our financial well-being by staying informed and cautious. Thank you for trusting us with your banking needs.