Online & Mobile Banking
Banking That Goes
Banking That Goes
Where You Go.
Free, secure, 24/7 access to your Pioneer accounts — from any device, anywhere in West Virginia and beyond.
*Data carrier rates may apply when using the mobile app.
Download the App
See It in Action
Everything You Need,
Right in Your Pocket
Watch our quick walkthrough to see how Pioneer's mobile app makes managing money simple — from checking balances to depositing checks without ever stepping foot in a branch.
Mobile check deposit
Real-time balance & history
Transfers & bill pay
Custom alerts
What's Included
Online Banking & Bill Pay
Check balances, view transaction history, transfer funds, pay bills on a schedule, and access e-Statements — all free, all online, all the time.
- Secure payments in seconds
- Schedule future or recurring payments
- Access up to 12 months of transaction history
- Transfer between Pioneer accounts instantly
Mobile Banking & Check Deposit
Deposit checks from your couch by photographing the front and back. Available to all members enrolled in online banking.*
- Deposit checks without visiting a branch
- View balances & transaction history on the go
- Receive real-time account alerts
- Works on any web-enabled phone or device
*Data carrier rates may apply.
e-Statements
Ditch the paper. Get your statements delivered digitally — faster, safer, and easier to find when you need them.
- Email notification when new statement is ready
- Download or print at any time
- Reduces fraud risk vs. physical mail
- Archived and searchable in your account
Mobile Payments
Pay in-store with just your phone — your card number is never shared with merchants. Works with Apple Pay®, Google Pay™, and Samsung Pay®.
- Tap to pay at any contactless reader
- Authorize with Face ID, fingerprint, or passcode
- Same benefits and protections as your physical card
- Setup takes under 2 minutes
Bank-Level Security, Built In
Online banking is protected by SSL (Secure Socket Layer) encryption — the same technology used by major financial institutions. Your account can only be accessed through high-level browsers that support this encryption. If suspicious activity is detected, your account can be temporarily blocked while you contact us to resolve it.
Set Up Mobile Payments in 3 Steps
1
Download the wallet app
Get Apple Pay®, Google Pay™, or Samsung Pay® from your device's app store.
2
Create a secure login
Set up Face ID, fingerprint, or a passcode to authorize payments.
3
Add your Pioneer card
Enter your Pioneer debit or credit card details. Your card number stays private — never shared with merchants.
Frequently Asked Questions
Contact Pioneer Appalachia Federal Credit Union during business hours to request a password reset. You can also reset your password once logged in by clicking "Other Options" then "Change Password."
Your transaction summary and e-Statements are archived for one year within online banking.
Online banking is only accessible through browsers that support SSL (Secure Socket Layer) encryption — a high-level encryption standard that ensures your information can only be viewed by you. If your browser doesn't support secure sessions, you won't be able to access online banking.
Yes. Pioneer can place a block on your account to prevent anyone — including you — from accessing it online. This is typically done when too many invalid password attempts have been made. Contact the Credit Union to have your account unlocked.
Yes. Check images are available the next business day after the item has cleared. To view a check, hover over it in your transaction history and click the corresponding check number. You'll see images of both the front and back.
Yes — mobile banking and mobile check deposit are available exclusively to members enrolled in online banking. Enroll here to get started.
*Data carrier rates may apply when using mobile banking features including mobile check deposit. Online banking and mobile banking are free services available to Pioneer Appalachia Federal Credit Union members. Mobile check deposit is available exclusively to members enrolled in online banking. Apple Pay® is a registered trademark of Apple Inc. Google Pay™ is a trademark of Google LLC. Samsung Pay® is a registered trademark of Samsung Electronics Co., Ltd. Bill Pay is provided through a third-party service. Pioneer AFCU is federally insured by the NCUA.
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