Security Center
Staying Safe Online.
At Pioneer, the security of your information is a priority. We are strongly committed to the safety and confidentiality of your records. Here’s what you need to know to protect yourself.
256-bit encrypted online banking
We never ask for your password
Monitor accounts 24/7 via the app
Your account is protected
SSL / TLS encryption
Multi-factor authentication
Real-time transaction alerts
Automatic session timeouts
NCUA-insured deposits up to $250,000
Best Practices
8 Tips for Staying Safe Online
One of the best ways to avoid fraud is to become an educated consumer. Take a moment to read these important tips on how to keep yourself and your information safe when conducting business online.
1
Set complex passwords
A complex password uses a combination of upper and lower-case letters and numbers and is not easily guessed. Change your password frequently. Don’t write it down or share it with others.
2
Don’t reveal personal info via email
Emails and texts can be masked to look like they’re from a trusted sender when they’re not. Never send account numbers, Social Security numbers, or passwords via email or text.
3
Don’t download that file
Opening email attachments can allow harmful malware or viruses onto your computer. Keep your antivirus software (Norton, McAfee, etc.) up to date. Never open attachments from people you don’t know.
4
Links aren’t always what they seem
Never log in from a link embedded in an email. Criminals create fake email addresses and web pages that mimic legitimate sites. Type the URL address directly into your browser, then log in.
5
Websites aren’t always what they seem
If you navigate to a website from a link you didn’t type, you may land on a convincing fake. Always verify that the page URL matches exactly what you’d expect before entering any information.
6
Log off when you’re done
When you’re ready to leave a site you’ve logged into, log off properly rather than just closing the browser tab or window. This ends your session and prevents unauthorized access.
7
Monitor account activity
Review your account activity regularly — either online or through your monthly statements. Report any unauthorized transactions right away. The sooner you report, the more we can do.
8
Assess your online banking risk
We recommend periodically assessing your online banking risk and putting increased security controls in place where weaknesses are found — particularly for members with business accounts.
Who has access to your online business accounts?
How and where are usernames and passwords stored?
How strong are your passwords and how often are they changed? Are they updated when an employee with access is terminated?
Do you have dual controls or other checks and balances for online banking transactions?
Privacy
Safeguarding Your Information
As a general policy, Pioneer Appalachia Federal Credit Union does not automatically collect personal information from users of its website. We do collect and store information on the domain a user uses to access our site, the internet address of the website from which a user links to us, and the date and time of the visit. This information is used to measure the number of visitors and the routes users travel within our site in order to better serve members and improve design and navigation.
External Links
Third-Party Websites
When you follow a link to a third-party site, please be aware:
You are leaving Pioneer Appalachia Federal Credit Union’s website and going to a website that is not operated by the credit union. Pioneer Appalachia Federal Credit Union is not responsible for the content or availability of linked sites.
Please be advised that Pioneer Appalachia Federal Credit Union does not represent either the third party or you, the member, if you enter into a transaction. Further, the privacy and security policies of the linked site may differ from those practiced by the credit union.
Credit Cards
Flexible shopping, easier budgeting, and fun points and prizes — our credit card options make it easy to live life to the fullest.