Get Started

1. Go to the Pioneer website or open the Pioneer mobile app.
2. Select Login, then Enroll.
3. Enter your member number or Social Security number in the secure enrollment form, as requested.
4. Follow the prompts to create your credentials and complete any identity verification.

1. Download the Pioneer Appalachia FCU app through your device’s app store.
2. Log in using the username and password you created for online banking.
3. Review your profile, turn on notifications and explore balances, transfers and mobile deposit.

1. Sign in to online banking or the mobile app and find e-Statements.
2. Review or confirm your contact information, then accept the electronic delivery terms.
3. Watch for a notification when your new statement is ready; open it in online banking.

1. Sign in to the Pioneer app and open the Accounts screen from the menu (☰).
2. On the Accounts screen, look for the + in the upper-right corner or Add an account below the list.
3. Check which connection options are offered. If Link External Accounts is available, select it and follow the secure steps for your other bank.
4. Before moving money: an account that appears in your list may be linked for viewing only. Confirm it can be selected as a funding account in the transfer screen.

1. Locate the activation number included with your card and call it.
2. Follow the prompts, including PIN setup if prompted for your card type.
3. If you cannot find activation instructions, open Support in your Pioneer app or contact the credit union.
4. Have a Pioneer Perks card? Register the card at uchooserewards.com to begin earning eligible rewards.

1. Download Pioneer's Direct Deposit Authorization Form using the link below.
2. Fill in your member name, contact information and any other personal details required by your employer.
3. Enter your account type and full Pioneer account number (not your member number). The form lists Pioneer's routing number: 251983730.
4. Choose whether to deposit your entire net pay, a percentage or a specific dollar amount, and provide the effective date if needed.
5. Enter your employer or payer, then sign and date the authorization. Submit it directly to your employer's payroll or HR department using their approved process.
6. Watch for your first deposit in online or mobile banking before ending your previous deposit arrangement.

This form requests personal information. Return it securely to your employer or payer, not through an unsecured email or a website message.

1. Sign in to online banking with your Pioneer checking account.
2. Open Payments or Bill Pay and select Pay a Bill, then Enroll, if shown.
3. Add payees, review their information carefully and schedule your payments.
4. Check that your first scheduled payment is delivered as expected.

1. Open Spending Habits or the budgeting area of the Pioneer app.
2. Review spending categories and set a monthly budget or savings goal.
3. Open Credit Score & More for access to SavvyMoney credit monitoring.
4. Check your spending and credit progress regularly as your finances change.

1. Sign in and open the app's Transfer screen.
2. Tap From and select the eligible account you want to move money out of.
3. Tap To and select the receiving account. For a loan payment, only select your loan if it is shown as an eligible destination.
4. Enter the Amount. Review Frequency (such as Once) and Date (such as Soonest available).
5. Review every field, then tap Submit when enabled. Save any confirmation and verify that the money reaches the intended account or loan.